Branch Manager - Plymouth
Branch manager
DEPARTMENT: Mangers
REPORTS TO: SVP, Deposits
SUPERVISES: All branch personnel.
COMPANY CORE VALUES:
- Respect/Golden Rule
- Commitment to Serve
- Flexibility
- Integrity
- Have fun
JOB SUMMARY: The Branch Manager is responsible for overseeing all aspects of branch operations, including staff management, customer service, sales performance, and compliance. This role ensures the branch meets its retail and business goals, maintains high customer satisfaction, partners with other departments, and operates efficiently and profitably. The Branch Manager leads, motivates, and develops the team while implementing company policies and strategies. The role also involves coordinating and driving deposit business development efforts within the branch market area.
MAJOR DUTIES & RESPONSIBILITIES:
- Responsible for daily management of all personnel at the branch (deposit, lending & support).
- Oversight of all branch expenses, property, and facility maintenance using Rochester as a resource as needed.
- Coordinate & drive business development through market presence, referrals, networking, and community involvement.
- Recognize business opportunities for new relationships and engage with customers on new account options. Work with Retail Sales, Commercial Lending, Mortgage Lending and Financial Services to create referral sources and opportunities for new business and consumer deposit services.
- Be a visible presence through participation in community events and leadership in local not-for-profit organizations
- In depth knowledge of bank policies, procedures and products in order to answer customer questions, explain available services, and refer customer to appropriate bank personnel.
- Maintain high-level knowledge of business deposit account products and services and train and coach branch staff on business accounts.
- Investigate and correct errors upon customer’s request in person, by telephone, or written correspondence, according to customer and bank record
- Serve as operational and branch reference for solving customers issues and balancing concerns.
- Perform New Account or Teller duties when needed.
- Investigate teller losses and institute corrective procedures
KNOWLEDGE, SKILLS & ABILITIES:
- Excellent attitude in dealing with employees, customers, and management
- Maintain security and confidentiality of customer’s personal information
- Extensive business account experience
- Strong communication and presentation skills
- Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank exposure to loss of fraud
- Strong oral and written communication skills
- Ability to work under pressure in a fast-paced environment with a high degree of accuracy
- Knowledge of federal banking regulations including BSA, GLBA, Reg E, Reg D, Reg CC
- Ability to lean and adapt with new situations and to teach others
- Computer skills including but not limited to word, excel, and adobe reader and acrobat
- Ability to lead by example
EDUCATION & EXPERIENCE:
- High school diploma or equivalent
- Prior cash handling and customer service experience preferred
- Understanding of business structures. Experience with business accounts and sales presentations.
OTHER DUTIES: This job description in no way should be construed as a contract for employment. These job duties may be subject to change at any time due to reasonable accommodation or other reasons. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
COMPANY CONFORMANCE: In the performance of respective tasks and duties, the employee is expected to successfully perform quality work within deadlines with or without supervision, interact professionally with other employees, customers and suppliers; work effectively as a team contributor on all assignments and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
PHYSICAL/WORK ENVIRONMENT: In the performance of respective tasks and duties, the employee is expected to successfully perform the essential functions of the position. Reasonable employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. While performing duties, the employee is required to sit, talk, hear, lift up to 20 pounds, and may be required to work evenings and/or weekends, attend remote meetings and/or travel.
FAIR LENDING & BANK SECRECY ACT: In the performance of respective tasks and duties, the employee is expected to maintain knowledge of and ensure compliance with Fair Lending, HMDA and Bank Secrecy Act regulations and all other regulatory, security and bank policies.
First Federal Savings Bank is an Equal Opportunity Employer
